We conduct a thorough strategic assessment to identify your challenges, help clarify your vision, and create a roadmap for implementing vendor-agnostic ITSM solutions. Our goal is to enhance efficiencies, free up resources for core competency innovation rather than routine maintenance, and achieve significant cost savings. Being vendor agnostic enables us to act in the best interest of your business, allowing us to implement a combination of technology stacks that best suit your unique needs.

To help you further reduce costs, we review and optimize your license usage and provide innovative strategies to minimize your license footprint. Additionally, we identify service areas for improvement and strategize the implementation of service request management, change management, incident management, asset management, and knowledge management. Let us guide you toward a more efficient and cost-effective ITSM landscape.

We assist you in documenting the entire data flow across your platform, defining actions for obsolete data objects, and addressing any deviations. Prior to implementing ITSM processes, we guide you through foundational data completion and platform core configuration activities. Once the core setup is complete, we create common forms, workflows, and incorporate approvals, roles, permissions, and reporting structures.

Our approach includes building a repository of shared data tables, structures, and objects such as organizations, users, support groups, companies, locations, and operational/product catalogs. We also cover critical organizational elements like cost centers, categorization, and groups, which are utilized across multiple applications, processes, or use cases as foundational data. This foundation becomes the backbone of efficient service automation and creates a strong, scalable platform.

Our powerful, unified platforms enable you to reduce costs by eliminating duplicative efforts, bottlenecks, and the inefficiencies of manual work. By digitizing and automating IT workflows, we help enhance business performance and foster better collaboration. Our automation extends beyond IT, improving customer service workflows for better help desk experiences and optimizing functional workflows in HR, facilities, finance, and legal departments. Additionally , our platform workflows connect all assets, applications, and data into a single, cohesive system.

Through workflow automation, we help you boost IT and network efficiency, reduce operational expenses (OPEX), eliminate manual errors in repetitive tasks, and build transparency and accountability into your processes. This ensures faster and more reliable delivery of IT and network operational services

Our integration approach, driven by interconnectivity and automation, allows you to hit the ground running with customizable, ready-to-use templates. As your trusted service integration partner, we help you save time and reduce costs through vendor consolidation. Without disrupting your existing tools and workflows, we leverage pre-built integration hubs and automation platforms to integrate your ITSM with Help Desk and Ticketing Management, HRMS, Asset Management, ITOM, Access Management, CRM systems, remote monitoring tools, and DevOps platforms.

Additionally, we provide rapid, comprehensive integration of multiple ITSM tools deployed across your organization—whether it’s ServiceNow, Jira, Zendesk, Salesforce, GitHub, Greenhouse, Okta, or others—ensuring secure, seamless, and synchronized sharing of data and knowledge across the enterprise.

At Stiva Technologies, we help you implement high-performing, cost-effective chatbots from the most suitable platform, studio, or vendor. These range from menu-based VAs for FAQs, linguistics-based VAs for predictive Q&A interactions, to self-learning, machine-learning (ML) chatbots equipped with pre-populated historical knowledge. We also offer voice-enabled bots for device-based interactions. Our solutions include integrating these chatbots with your ITSM tools, defining FAQs, creating scripted responses, and refining their performance to maximize their potential.

With advanced ML and natural language processing (NLP) capabilities, our chatbots deliver relevant knowledge to users, manage requests, create tickets, and resolve issues efficiently. This significantly reduces operational expenses (OPEX) by providing 24×7 assistance, decreasing call volumes and wait times, and enabling rapid knowledge-sharing across your organization.

We deliver comprehensive managed services throughout the ITSM adoption lifecycle. This includes establishing a solid foundation, maximizing the value of your ITSM platforms, and driving operational efficiency through automation. Our solutions reduce incident volumes, introduce auto-remediation, implement proactive problem management, improve SLAs, and ensure business continuity.

By partnering with us, you reduce IT operations overhead, eliminate the costs of hiring and training new staff, and benefit from continuous monitoring and a dedicated service desk. We help you minimize downtimes, enhance productivity, and improve service delivery. Additionally, our expert backup and disaster recovery services ensure your data is secure and resilient. You gain scalable access to our technical, functional, and ITSM specialists who manage your IT and network operations data, empowering you to realize the full potential of ITSM transformation.